Audit log: Keep track of your organization’s user activities
At engageSPARK we know you do a lot to engage with hard-to-reach populations on a daily basis, and it is our job to make the process as breezy as possible. Whether you are creating an SMS survey, an IVR survey, a WhatsApp survey or any other sort of campaigns that...
Why you’ll love the new and improved engageSPARK Contacts Page
It’s no secret that the engageSPARK platform is built for non-techies to easily launch campaigns in minutes. That’s why when we add new features, we always consider: How can we make your life a little bit easier when using the platform? With that in mind, we decided...
Is WhatsApp an Effective Tool for Surveying Illiterate Populations at Scale? The International Organization for Migration (IOM) would say so
When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...
Organize your contacts with Groups and Segments
Adding contacts is simple enough on the engageSPARK platform. All you have to do is go into the Contacts page and upload your Excel or CSV file with the “upload contacts” button or simply add contacts one by one using the “add contact” button. But what happens when...
Start Having One-on-One Conversation with Your Contacts
At engageSPARK, we work with multiple different organizations and businesses in many of their projects. Some of them want to do complicated campaigns while others just want simple and straightforward messaging. The engageSPARK platform offers a variety of very...
Welcoming Survey Participants Back on the Call with Reconnect Actions
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...