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Voicemail Detection

by Temitope Olamolu | May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys | 0 Comments

The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days. Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in some cases, does not...

Research on Humanitarian WhatsApp Surveys: An Overview of Papers and Reports

by Murat Knecht | February 12, 2023 | Humanitarian Agencies, Research Universities, WhatsApp | 0 Comments

We all know WhatsApp as an easy-to-use chat app. But did you know that WhatsApp also plays an increasing role in research and humanitarian projects? For a couple of years now, universities and humanitarian organizations have explored WhatsApp as another option in the...

6 Examples How Humanitarian AI Increases Impact Around the World

by Murat Knecht | January 27, 2023 | Humanitarian Agencies, Social Impact, Technology | 0 Comments

As the ChatGPT news makes the round, articles pop up discussing what role similar AI tools can play in the humanitarian sector. However, while ChatGPT might be the new shiny tool that made the news, deploying AI in the humanitarian sector is not a new thing. In fact,...

How engageSPARK Helps You with USAID’s Accountability and Feedback Plans (AFPs)

by Murat Knecht | November 27, 2022 | Humanitarian Agencies, Monitoring and Evaluation, Social Impact | 0 Comments

How do you make sure that your intervention actually benefits the constituents you're trying to serve? How do you make sure that it has maximum impact? These and related questions usually have one answer: M&E—Monitoring and evaluation. Recently, USAID—that giant...

5 Benefits of Using Interactive Voice Response Phone Surveys

by Erika Hernandez | November 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response) | 0 Comments

If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...

17 Business Tools Every Business Needs in 2022

by Erika Hernandez | November 17, 2022 | Businesses, Market Research, Technology | 0 Comments

Businesses have begun to embrace allowing their employees to work remotely since it has become the new normal. Although companies are gradually becoming more comfortable employing hybrid and remote teams, one obstacle remains. Unfortunately, not all business...

The Difference Between Measurement and Evaluation (And Why It Matters)

by Erika Hernandez | November 15, 2022 | Businesses, Monitoring and Evaluation, Social Impact, Technology | 0 Comments

Both measurement and evaluation are tools for keeping track of a person's or a group's development in a business or academic setting. The results of the measure evaluation aid in developing prospective and efficient solutions that might be implemented to guarantee key...

Why We Should All Practice Social Digital Responsibility

by Erika Hernandez | October 31, 2022 | Monitoring and Evaluation, Social Impact, Technology | 0 Comments

The digital age is here to stay and has no plans to fade away. It brings a change to how individuals conduct business. Digital technologies are being used by businesses more and more to interact with customers, build relationships, and widen their audience. However,...

New Marketing Trends That Impact Market Research Strategies in Emerging Markets

by Erika Hernandez | October 21, 2022 | Market Research, Monitoring and Evaluation, Social Impact, Technology | 0 Comments

How can businesses improve their products and services to more efficiently meet customer needs? The solution is always to get to know and understand your target market. Conducting market research is key to any successful business strategy. Good research gives key...

How to Develop a Monitoring and Evaluation Framework that Works for your Organization

by Erika Hernandez | October 15, 2022 | Businesses, Monitoring and Evaluation | 0 Comments

A monitoring and evaluation framework is critical for any organization, whether for-profit or nonprofit. It helps to ensure that the work is effective and efficient and that everyone involved in the business understands their role in achieving its goals. But...