AI x ICT: ChatGPT and the Meaning of Surveys

by | June 19, 2023 | Humanitarian AI, Technology | 0 Comments

Everyone and their dog is talking about ChatGPT. How it can take the bar exam. How it's a great personal assistant. How it writes you social media posts in a heartbeat. Of course… it can get you into hot water just as quickly. And it might just invent half the things...
Read More

AI x ICT: Chat Bots with Eyes

by | June 15, 2023 | Humanitarian Agencies, Humanitarian AI, Social Impact, Technology, WhatsApp | 0 Comments

Think about the way Facebook recognizes your friends' faces when you upload a photo. To do it, computers had to learn to see like us, to understand and interpret what's going on in a picture or video. This is called computer vision—a part of the larger fields of...
Read More

Voicemail Detection

by | May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys | 0 Comments

  The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days.  Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in some cases, does not...
Read More

Research on Humanitarian WhatsApp Surveys: An Overview of Papers and Reports

by | February 12, 2023 | Humanitarian Agencies, Research Universities, WhatsApp | 0 Comments

We all know WhatsApp as an easy-to-use chat app. But did you know that WhatsApp also plays an increasing role in research and humanitarian projects? For a couple of years now, universities and humanitarian organizations have explored WhatsApp as another option in the...
Read More

6 Examples How Humanitarian AI Increases Impact Around the World

by | January 27, 2023 | Humanitarian Agencies, Social Impact, Technology | 0 Comments

As the ChatGPT news makes the round, articles pop up discussing what role similar AI tools can play in the humanitarian sector. However, while ChatGPT might be the new shiny tool that made the news, deploying AI in the humanitarian sector is not a new thing. In fact,...
Read More

How engageSPARK Helps You with USAID’s Accountability and Feedback Plans (AFPs)

by | November 27, 2022 | Humanitarian Agencies, Monitoring and Evaluation, Social Impact | 0 Comments

How do you make sure that your intervention actually benefits the constituents you're trying to serve? How do you make sure that it has maximum impact? These and related questions usually have one answer: M&E—Monitoring and evaluation. Recently, USAID—that giant...
Read More

5 Benefits of Using Interactive Voice Response Phone Surveys

by | November 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response) | 0 Comments

If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
Read More

17 Business Tools Every Business Needs in 2022

by | November 17, 2022 | Businesses, Market Research, Technology | 0 Comments

Businesses have begun to embrace allowing their employees to work remotely since it has become the new normal. Although companies are gradually becoming more comfortable employing hybrid and remote teams, one obstacle remains. Unfortunately, not all business...
Read More

The Difference Between Measurement and Evaluation (And Why It Matters)

by | November 15, 2022 | Businesses, Monitoring and Evaluation, Social Impact, Technology | 0 Comments

Both measurement and evaluation are tools for keeping track of a person's or a group's development in a business or academic setting. The results of the measure evaluation aid in developing prospective and efficient solutions that might be implemented to guarantee key...
Read More

Why We Should All Practice Social Digital Responsibility

by | October 31, 2022 | Monitoring and Evaluation, Social Impact, Technology | 0 Comments

The digital age is here to stay and has no plans to fade away. It brings a change to how individuals conduct business. Digital technologies are being used by businesses more and more to interact with customers, build relationships, and widen their audience. However,...
Read More