by Christine Hortinela | Sep 21, 2021 | Announcements, engageSPARK Platform, Newsletter
Do you care about security and compliance? So do we! And you’ll be excited to hear that in August we have released two eagerly awaited features: Two-factor authentication (2FA) and the Audit Log! But wait, there is more! Read below to find out what other treats...
by Murat Knecht | Sep 19, 2021 | ICT, SMS Marketing, Technology
SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...
by Erika Hernandez | Sep 1, 2021 | Announcements, engageSPARK Platform, Social Enterprise
At engageSPARK we know you do a lot to engage with hard-to-reach populations on a daily basis, and it is our job to make the process as breezy as possible. Whether you are creating an SMS survey, an IVR survey, a WhatsApp survey or any other sort of campaigns that...
by Christine Hortinela | Aug 12, 2021 | Announcements, Design, engageSPARK Platform, Technology
It’s no secret that the engageSPARK platform is built for non-techies to easily launch campaigns in minutes. That’s why when we add new features, we always consider: How can we make your life a little bit easier when using the platform? With that in mind, we decided...
by Murat Knecht | Jul 28, 2021 | Mobile phones, Social Enterprise, Technology, Voice
When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...
by Erika Hernandez | Jul 21, 2021 | Design, Technology
Adding contacts is simple enough on the engageSPARK platform. All you have to do is go into the Contacts page and upload your Excel or CSV file with the “upload contacts” button or simply add contacts one by one using the “add contact” button. But what happens when...
by Christine Hortinela | Jul 8, 2021 | Announcements, Mobile phones, SMS Marketing, Social Enterprise
At engageSPARK, we work with multiple different organizations and businesses in many of their projects. Some of them want to do complicated campaigns while others just want simple and straightforward messaging. The engageSPARK platform offers a variety of very...
by Murat Knecht | Jul 8, 2021 | Voice
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
by Murat Knecht | May 20, 2021 | Announcements, Voice
How many of your voice IVR surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...
by Murat Knecht | May 6, 2021 | ICT, Mobile phones, Social Enterprise, Voice
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
