Oct 8, 2025 | Businesses, engageSPARK Platform, Humanitarian Agencies, Research Universities, Surveys, WhatsApp
This guide is designed to help organizations—like NGOs, research teams, and businesses—use WhatsApp to communicate at scale. Whether you’re sending out surveys, reminders, or important updates, this will walk you through how the WhatsApp Business API works and...
Aug 15, 2025 | Chatbots
How does an AI chatbot become an “expert” chatbot? Somehow it needs to learn or use your existing documentation to answer questions. And usually it does that with “Retrieval-Augmented Generation”, RAG for short. That’s a mouthful, right? But it’s actually...
Jul 11, 2025 | Uncategorized
Why can’t NGOs use a run-of-the-mill AI chatbot? Are requirements for humanitarian organizations really so different that a customer support chatbot built for companies doesn’t do the trick? Well, yes—and we’ll give you five reasons why. This blog...
Jun 22, 2025 | Chatbots, Humanitarian AI, WhatsApp
What makes WhatsApp chatbots special? How can WhatsApp help to make your chatbot more accessible? And what limitations does WhatsApp bring? That’s what we will discuss in this first part of our blog series “Chatbots for LMICs”, where we explore how NGOs and other...
Jun 22, 2025 | Chatbots, Humanitarian AI, Social Impact, Technology
In this blog series, we’ll dive into the world of chatbots—how to build them, how to make them work well, and how to tackle the common challenges that come up along the way. While many companies focus on creating the perfect customer service chatbot, we at engageSPARK...
Jul 30, 2024 | Announcements, engageSPARK Platform, Humanitarian AI, IVR (interactive Voice Response), Newsletter, Social Impact, Surveys
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
Jul 30, 2024 | Announcements, engageSPARK Platform, Humanitarian AI, IVR (interactive Voice Response), Newsletter, Social Impact, Surveys
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
Jul 30, 2024 | Announcements, engageSPARK Platform, Humanitarian AI, IVR (interactive Voice Response), Newsletter, Social Impact, Surveys
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
Jul 30, 2024 | Announcements, engageSPARK Platform, Humanitarian AI, IVR (interactive Voice Response), Newsletter, Social Impact, Surveys
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
Jul 29, 2024 | Announcements, engageSPARK Platform, Humanitarian AI, Newsletter, Social Impact, Surveys, Technology, WhatsApp
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
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