Strict home quarantine measures and community-wide lockdowns during the COVID-19 pandemic brought everyone online… or did it really? In a 2016 report, Internet Live Stats shows that internet access is not as widespread as we think it is. In the US, for example,...
Amid these trying times, technology might just be the answer to #flattenthecurve of COVID-19 across the globe. What does “flattening the curve” mean? As of writing, there are 199,322 cases worldwide with 7,994 deaths and 82,759 recovered. This number...
As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our part to help with the COVID-19 (Coronavirus) response. Communication is a critical part of reducing the spread of COVID-19 (Coronavirus), especially in...
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
How do you get a “remote team“? And what does “remote” mean anyway? Is it different timezones, geographic distribution? Must there be at least one digital nomad sitting at the beach at any given time? Is it that standups happen with Zoom? Or maybe you have to get rid...
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...
We just threw away a regular meeting. And no one is missing it (yet). How on Earth did we do a meeting that apparently no one needed? Don’t worry—all went according to plan. Here is why. Our meetings, before We’re a remote team, but we’re not fully...
We at engageSPARK have an unlimited vacation policy. It sounds good, right? Or … too good to be true? Unlimited vacation isn’t without controversy. Today we’re fixing one of the issues for us, and I’ll explain our thinking behind it. Problems with...
Bad Office Habits can creep into remote teams just fine. A proud and happy remote worker, I didn’t realize this until I read on reddit a couple of days ago that Slack is “asynchronish”. That’s to say asynchronous … but not quite. That got me thinking....
