Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...
We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...
A few weeks ago, our CEO wrote a letter offering significant discounts for campaigns related to COVID-19. Here’s a snippet: As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our part to help with the...
Strict home quarantine measures and community-wide lockdowns during the COVID-19 pandemic brought everyone online… or did it really? In a 2016 report, Internet Live Stats shows that internet access is not as widespread as we think it is. In the US, for example,...
Amid these trying times, technology might just be the answer to #flattenthecurve of COVID-19 across the globe. What does “flattening the curve” mean? As of writing, there are 199,322 cases worldwide with 7,994 deaths and 82,759 recovered. This number...
As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our part to help with the COVID-19 (Coronavirus) response. Communication is a critical part of reducing the spread of COVID-19 (Coronavirus), especially in...
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
How do you get a “remote team“? And what does “remote” mean anyway? Is it different timezones, geographic distribution? Must there be at least one digital nomad sitting at the beach at any given time? Is it that standups happen with Zoom? Or maybe you have to get rid...
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...
