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Explaining Retrieval-Augmented Generation (RAG) Using the Example of a WASH Chatbot

Aug 15, 2025 | Chatbots

How does an AI chatbot become an “expert” chatbot? Somehow it needs to learn or use your existing documentation to answer questions. And usually it does that with “Retrieval-Augmented Generation”, RAG for short. That’s a mouthful, right? But it’s actually...

What Makes WhatsApp Chatbots Powerful – and Where They Struggle

Jun 22, 2025 | Chatbots, Humanitarian AI, WhatsApp

What makes WhatsApp chatbots special? How can WhatsApp help to make your chatbot more accessible? And what limitations does WhatsApp bring? That’s what we will discuss in this first part of our blog series “Chatbots for LMICs”, where we explore how NGOs and other...

Welcome to our “Chatbots for LMICs” series!

Jun 22, 2025 | Chatbots, Humanitarian AI, Social Impact, Technology

In this blog series, we’ll dive into the world of chatbots—how to build them, how to make them work well, and how to tackle the common challenges that come up along the way. While many companies focus on creating the perfect customer service chatbot, we at engageSPARK...

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