Educate & Get Feedback
Global SMS Survey Tool
Launch Text Message Surveys in minutes and get real-time results with
engageSPARK’s powerful SMS survey tool.
What Is an SMS Survey?
An SMS Survey allows you to collect feedback or demographic data using only text messages. Participants don’t need to have an iPhone, they don’t need internet. All they need is a feature phone—and you can even make it free to participate in the survey.
That’s why SMS Surveys are a great tool to gather data in emerging and developing markets.
For Non-Profit Organizations
- Survey educators on the effectiveness of online learning to students during the COVID-19 pandemic
- Allow refugees to report issues with aid distribution using an SMS hotline
- Gather feedback from recipients of COVID-19 MEAL and non-MEAL assistance
For Research Universities
- Conduct public health research through SMS surveys
- Understand the employment status of re-integrated migrants through SMS surveys.
- Gather crop data and soil pH levels from farmers through SMS surveys and providing guidance on soil fertilization
For Businesses
- Collect customer feedback and conduct satisfaction surveys
- SMS hotlines for attendance and calamity assistance as part of a business continuity strategy
- Ask basic pre-screening questions to applicants via SMS
Why SMS Surveys?
Online survey platforms require your target audience to have internet access. But what if you are reaching out to hard-to-reach populations who are not online or rarely have an internet connection?
While one-on-one phone calls and face-to-face surveys have their uses, they can be time-consuming and costly.
The engageSPARK SMS Survey tool offers you a quick and cheaper option for conducting surveys and collecting feedback from your program participants. With our SMS survey app you’ll launch personalized text surveys to people wherever you are and get real-time results.
Why Use engageSPARK’s SMS Survey Tool?
No internet/wifi needed
Your survey participants don’t need to have an internet connection to receive and reply to your SMS survey questions.
Free for beneficiaries
It’s often free for your survey participants to reply to your SMS survey questions.
Real-time reports
Get survey results in real-time. Download responses to Excel or access dashboards of your SMS survey results.
Airtime top-up incentives
Automatically send out airtime top-up incentives to respondents, instantly after they complete the SMS survey.
Create, Select, and Launch
The engageSPARK SMS survey tool is built with clients in mind. It’s powerful, yet easy to navigate.
Create
Design your SMS survey content and flow.
Select
Select your SMS survey participants.
Launch
Review and set to launch!
Features Built for Non-Techies
Enroll in Relevant Campaigns
Subscribe your participants to other, relevant campaigns—like a weekly reminder campaign—based on their responses to your SMS survey.
Update Contact Profile
Automatically update your participant’s contact profile in the engageSPARK platform based on their answers to your SMS survey questions.
Skip Logic
engageSPARK’s SMS survey tool allows you to build conditional logic and question branching, so you can ask questions relevant to your participants.
Automate incentives
Incentivize your SMS survey participants with instant airtime top-ups (mobile credit).
Trigger an API Request
Automatically POST SMS survey results to your server or integrate with third-party apps.
Send SMS with Sender ID
Notify team members via branded SMS using sender ID when you receive SMS survey responses.
What Our Customers Are Saying About engageSPARK
Using EngageSPARK made it possible to send maternal and mental health messages to the young mothers of hard-to-reach areas of Nepal; which saved a lot of time and human resource.
We are really happy with your product and services while already we have recommended your services to other NGOs and private organizations as well.
The platform delivers on making the SMS and IVR services simple enough for non-tech users, but also allows additional advanced features for customized needs.