Getting Started

Platform Overview

engageSPARK is a self-service platform that enables anyone to build interactive automated phone calls (IVR surveys), two-way SMS campaigns (SMS surveys), WhatsApp messages and surveys, and Automated Airtime Top-ups (Mobile credit). You’ll quickly discover how easy it is to create Surveys, Auto Replies, Blasts or Information Services, Drip Campaigns, and Hotlines.

  • Reach out to people in over 200 countries. We are integrated with telcos worldwide with Voice virtual numbers in 90+ countries, SMS virtual numbers in 50+ countries, and Airtime Top-ups to 100+ countries.
  • No tech skills or training required. Our goal is to enable anyone to create and launch SMS, Voice, and WhatsApp campaigns within minutes.
  • Our service is subscription-based where you are charged separately for your transaction usage. Meaning we charge monthly fees for the use and access of the platform and its features in addition to the per SMS, per voice call minute, per WhatsApp messages, per airtime top-ups, and per virtual number. We have no contracts and no minimums.

Setting up an account

Signing up is free and easy to do. Simply fill out your basic information details. After signing up, you will be asked to subscribe to a plan based on your usage estimate or your Monthly Active Contacts (MAC).

If you are not yet ready to commit to a monthly or annual plan, you can proceed with the Testing Plan where you have 14 days to access the platform. While in the Testing Plan, you still need to top-up at least $10 to send text messages and voice calls. Alternatively, you can try out our demos.

Site Tour

Campaign Wizard

Our three-step campaign wizards will be your setup assistant to quickly create 1-way or 2-way SMS, Automated Calls (IVR surveys), WhatsApp, and Drip Campaigns. When logged in to your account, go to the Campaigns Page and click New Campaign. Choose from the different Campaign types: SMS Blast Campaign, Drip Campaign, SMS Survey, WhatsApp Campaign, or Voice IVR Survey. You’ll then see the 3-step Campaign Wizard as below:

Content Upload mp3s or record audio for Voice-related campaigns; or enter the message for SMS-related campaigns.
Contacts Select contacts, groups, and/or segments. More about Step 2 »
Confirm Schedule your messages immediately or in the future. Enter your organization’s registered Sender ID/Caller ID. Click Launch, Schedule for Later, Save as DraftMore about Step 3 »

Campaign Types

The engageSPARK platform allows you to create simple and sophisticated campaigns based on your requirements.

  1. SMS Blast Campaign
  2. Drip Campaign
  3. SMS Survey
  4. WhatsApp Campaign
  5. Voice IVR Survey

View Reports

Analytics and statistics on audience responses and campaign reports are available in real-time to quickly get actionable insights. Each campaign you create gives you access to a Downloadable Excel Report for a detailed summary of your campaign and an Online Report Dashboard for a quick overview of your campaign.  Learn more »

Learn from video tutorials

Visit our YouTube page to watch demo videos and webinar recordings. Don’t forget to Subscribe to our Channel to be notified when we publish new videos.

Add funds or credits

You can top-up your engageSPARK account via credit card (Visa, Mastercard, and American Express) or bank transfer. To add funds via credit card, click the $ sign or the Balance Amount on the top right corner of the page.

Enable Automated Recharge to make sure that you don’t run out of funds when you launch your SMS messages, Voice calls, WhatsApp messages, and Airtime top-ups.

Get a local phone number to launch two-way SMS or Voice campaigns

In order to create two-way SMS (e.g. SMS surveys and Auto-Replies) or IVR campaigns with Missed calls/SMS Opt-ins, you need to purchase a Virtual Phone Number to get a local number people can dial or send SMS messages to.

A local phone number is not required if you simply want to push out Voice IVR calls or send SMS (outbound) without requiring people to text back. But if you want to receive missed calls or receive SMS (inbound), a virtual number is needed.  How to buy a virtual number »

How to upload contacts

You have two ways of adding phone numbers in your account:

  1. Manually adding individual phone numbers.
  2. Uploading phone numbers via excel .xlsx or .csv files.

Add Users to Organization

For now, you’ll need to reach out to our customer support if you want to add new users to your organization. You can chat with us through our live chat facility or send us an email at HelpTeam@engageSPARK.com.

Later on, you will be able to do this on your own from within the platform.

To create a new organization, go click here to learn how »

Get help and support

Explore support articles and find out answers to the most frequently asked questions about using the platform.

Visit Help Center