Buying Virtual Local Phone Numbers
A virtual phone number is required when you want to launch two-way SMS campaigns, i.e., where you want your users to be able to send in an SMS Text to you or when you want them to reply to an SMS you send them.
For Voice, a virtual phone number is required for inbound Voice campaigns, i.e., where you want people to call into a phone number and have engageSPARK answer the call and play back a campaign or where you want people to make a missed call to the phone number and have our system immediately call them back or send them an SMS Text message.
Note: There is no need for a virtual phone number for doing outbound Voice calls or IVR.
Voice numbers are available in 150+ countries and SMS numbers in 80+ countries with high-quality routes. The monthly price of local phone numbers varies depending on the program country and features (SMS-enabled, Voice-enabled or dual-enabled).
IMPORTANT! Virtual phone numbers cannot be used to receive SMS activation codes, SMS verification codes, SMS one-time passwords (OTPs) or any similar SMS from any app – not from WhatsApp, PayPal, Uber, Viber, Google, Facebook, etc.
To purchase a virtual phone number, please contact our support team and we’ll have one added to your account.
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