Help Center
Support and Knowledge Base
General FAQs
- How to get started with engageSPARK
- I forgot my password. How can I get a new one?
- Cost for sending SMS or Voice messages in my country
- What is a Missed Call Subscription and how does it work
- What equipment do I need? Do I need to download anything?
- How to integrate engageSPARK’s API
- What is a virtual phone number
- How to purchase a local phone number
- How do I add funds to my account?
- What is the Webhook and how does it work
- Can I set a Caller ID or Sender ID for my message?
- Do you support call forwarding?
- Do you have airtime transfer so we can top-up respondent’s phone credits?
- How to send automated airtime top-up (mobile credit) to contacts
- How secure is our data with engageSPARK
- How to switch organizations
Voice
- Voice IVR Survey
- IVR Top tips for success
- How to record or convert audio files to mp3 format for use on IVR calls
- How to subscribe contacts to an existing IVR campaign
- Best practices for building an IVR survey
- Different ways to capture answers from an IVR survey call
- Caller ID to mask the caller with another phone number
- How to set up an automated call retry
- How to send an SMS text notification to a contact group after an IVR response or mp3 audio
- How do I set up multiple Caller IDs in my IVR campaign?
- How to set up a call time window?
Integrations | Other Apps
- Salesforce CRM
- Hubspot CRM
- Onepage CRM
- Zapier integration
- Wave apps accounting
- Scheduled personalized SMS blast
- Forward SMS to email
- Forward SMS received in webhook to zendesk
- Voice results webhook
- Google Sheets integration
- SMS responses to google spreadsheet
- Update Google Sheets with Voice Call (IVR) Results
- Connecting your engageSPARK account to zapier
Reports and Analytics
- Reports page overview
- Can I export campaign results into a spreadsheet report
- How can I view each contact’s IVR keypress responses
- Where do I listen to the recorded answers of my automated Voice IVR survey
- What are the different data columns in the downloadable spreadsheet reports
- How to view contacts based on campaign report status
- Where can I see an overview of the calls
- Where can I see the analytics page
SMS
- Send SMS – Campaigns Page
- Send SMS – Contacts Page
- Send SMS – Messages Page
- SMS features and functionalities
- How to Create SMS Survey
- How to Create a Drip Campaign
- How to Edit Live Campaigns
- 2-way SMS in the Philippines
- Sending unique one-off SMS
- Can I use a Sender ID so our organization name appears on the SMS as the sender
- How to personalize the SMS with the recipient’s first name or insert a contact’s dynamic data into the SMS
- Sending text messages in another script or non-Latin characters
- SMS length and character limitations
- How to add or subscribe contacts to an existing SMS campaign
- What causes failed delivery of SMS
- How do we receive an SMS notification every time someone went through our IVR campaign
- What happens when sending an SMS to a phone that’s turned off or has poor signal
- What is SMS Character Limit? (How many characters can one text message have?)
Contacts
- How to add individual contacts
- How to upload contacts in bulk
- How to delete contacts
- How to add contacts to groups
- How to remove contacts from groups
- How to update contacts information
- How to quickly convert phone numbers to international format
- How to fix contact upload errors
- How to delete a group
- How to add custom fields
- How to download contacts
- How to make a live phone call to a contact
Campaigns
- Send SMS – Campaigns Page
- How to Create SMS Survey
- How to Create a Drip Campaign
- How to Edit Live Campaigns
- How to add or subscribe contacts to an existing SMS campaign
- Send calls, texts, and surveys in multiple languages
- How to delete or archive campaigns
- How to schedule a campaign to go out at a later date?
- How to name (or rename) a campaign
- What are campaign conditions and how to use them
Actions and Phone Numbers
Billing | Pricing
- Where is the billing page?
- How can I get a receipt for my payments?
- Download your monthly usage statements
- How can I generate proforma invoice?
- Account Balance Automated Recharge
- Payment methods to top-up engageSPARK credits
- How can I automatically recharge my account balance?
- SMS and Voice rates and billing details
- How much a certain campaign or engagement costs
- I want to close my account, can I get a refund for the payment I made?
Account Protection and Privacy
- How secure is our data with engageSPARK?
- Enable two-factor authentication (2FA) in your engageSPARK organization
- I forgot my password. How can I get a new one?
- What is engageSPARK’s Privacy Policy?
- How to access the audit log in my account?
- What happens when a contact is deleted from your engageSPARK organization?
Got questions, suggestions, or any general feedback on how engageSPARK can help you interact with anyone?