Support and Knowledge Base
- I forgot my password. How can I get a new one?
- What is a Missed Call Subscription and how does it work?
- What equipment do I need? Do I need to download anything?
- What is a virtual phone number?
- How do I purchase a local phone number?
- How do I add funds to my account?
- What is the Webhook and how does it work?
- Do you have an API for your SMS and Voice service?
- Can I set a Caller ID or Sender ID for my message?
- Do you support call forwarding?
- Do you have airtime transfer so we can top-up respondent’s phone credits?
- How secure is our data with engageSPARK?
- IVR Advanced engagement overview
- IVR Simple engagement overview
- Voice Blast engagement overview
- IVR Top tips for success
- Sample mp3 files for voice call engagements
- Different ways to capture answers from an IVR survey call
- Caller ID to mask the caller with another phone number
- How to set up an automated call retry
- What is the best way to record or convert audio files so that they sound good on the IVR call?
- Best practices for building an IVR survey
- How to send an SMS text notification to a contact group after an IVR response or mp3 audio?
- How to subscribe contacts to an existing IVR campaign
Reports and Analytics
- Reports page overview
- Can I export engagement results into a spreadsheet report?
- How can I view each contact’s IVR keypress responses?
- Where do I listen to the recorded answers of my automated call survey?
- How can I add notes or transcribe the recorded voice answers (spoken responses)?
- What does “timed out” mean in the IVR reports?
- What are the different data columns in the downloadable spreadsheet reports?
- SMS features and functionalities
- SMS Blast engagement overview
- SMS Curriculum engagement overview
- SMS Auto Reply engagement overview
- What is the SMS Webhook (Simple API) and how does it work?
- Can I use a Sender ID so our organization name appears on the SMS as the sender?
- How to personalize the SMS with the recipient’s first name or insert a contact’s dynamic data into the SMS
- Sending text messages in another script or non-Latin characters
- Adding different language versions of the SMS on a single engagement
- How to add or subscribe contacts to an existing SMS campaign
- What causes failed delivery of SMS?
- How do we receive an SMS notification every time someone went through our IVR campaign?
Android Relay App
- What is an Android Relay App?
- How to install the Android SMS relay app
- Android SMS relay app requirements
- Uses of an Android relay app
- What is the SMS rate limit or how many text messages the app can send simultaneously?
- Troubleshooting Android relay app issues
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