Overview

• WhatsApp Surveys product overview
• How WhatsApp works (prices, phone numbers, …)
• How do WhatsApp Surveys look like on the phone?

Platform how-tos

• How to connect your Facebook Business Portfolio with engageSPARK to use WhatsApp Business API
• How to send Messages and Surveys via WhatsApp
• How to configure rules & actions for incoming WhatsApp messages
• How to use AI for better answer recognition

Designing WhatsApp Surveys & Best Practices

• How to get consent for WhatsApp surveys
• Limits & restrictions

Troubleshooting

• Why your WhatsApp messages don’t get delivered – and how to fix it
• More about WhatsApp Delivery receipts & statuses

WhatsApp for humanitarian work

• Overview of research papers using WhatsApp for outreach or surveys
• WhatsApp for surveying illiterate populations?
• Chatapps are revolutionizing how NGOs do surveys
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