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WhatsApp Business API Integration – Connect your Facebook Business Portfolio Account with engageSPARK

How to connect your Facebook Business Portfolio account with engageSPARK

To Set Up WhatsApp, you need to have a Facebook Business Portfolio account that is already business verified with Facebook. Please note that an FB Business Portfolio account is different from a Facebook Page. You (or whoever is your FB Business Portfolio account admin) can check if your Business Portfolio account is verified by going here: https://business.facebook.com/settings/security. If it’s not verified, you need to go through the process to get it verified (this takes anywhere from a few days to a few weeks, so if it isn’t business verified yet, you should get on this ASAP).

The admin of your FB Business Portfolio will be the one who will go through the process of connecting your Business Portfolio account to your engageSPARK account. You will need to add them as a user to your engageSPARK account, and we will guide them through the process.

Refer to the photos below for the steps for connecting your FB Business Portfolio account to your engageSPARK account.

1. The Business Portfolio admin will need to provide your business name and website. Then tick the box to agree to the Insights ToS.

 

2. Choose whether to create or select an existing WhatsApp Business Account. If you already have an existing WhatsApp Business account, you can select that. If none, create one.

 

3. Your FB Business Portfolio admin needs to know what business account name and WhatsApp business display name you want to show on WhatsApp. This is very important because it will be difficult to change it later on. So you need to coordinate with your admin on the exact display name you want to use. The display name is the name that your contacts will see on their WhatsApp app when you send them messages.

 

4. Add your WhatsApp phone number. The Business Portfolio admin needs to know the exact phone number you want to be registered with. You can refer to #4 WhatsApp Phone Number to know how you can get a WhatsApp number.

 

5. Meta will send an OTP to the number you used to verify the number. So your admin needs to have access to this number to see the OTP or you can coordinate and send it to them when you receive it.

 

6. Allow WhatsApp to process the information and click Finish.

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Have questions or need a little extra help?