Help Center
Support and Knowledge Base
General FAQs
- I forgot my password. How can I get a new one?
- Cost for sending SMS or Voice messages in my country
- What is a Missed Call Subscription and how does it work
- What equipment do I need? Do I need to download anything?
- How to integrate engageSPARK’s API
- What is a virtual phone number
- How to purchase a local phone number
- How do I add funds to my account?
- What is the Webhook and how does it work
- Can I set a Caller ID or Sender ID for my message?
- Do you support call forwarding?
- Do you have airtime transfer so we can top-up respondent’s phone credits?
- How secure is our data with engageSPARK
Voice
- IVR Advanced engagement
- IVR Simple engagement
- Voice Blast engagement
- How to record or convert audio files to mp3 format for use on IVR calls
- IVR Top tips for success
- Sample mp3 files for voice call engagements
- Different ways to capture answers from an IVR survey call
- Caller ID to mask the caller with another phone number
- How to set up an automated call retry
- Best practices for building an IVR survey
- How to send an SMS text notification to a contact group after an IVR response or mp3 audio
- How to subscribe contacts to an existing IVR campaign
Contacts
- Video tutorial on how to manage contacts, create smart groups and bulk upload
- How to upload contacts in bulk or import phone numbers to your engageSPARK account
- How to download all phone numbers from the Contacts page into a spreadsheet file
- How to subscribe contacts to an existing engagement
- How to create a group
- How to create smart groups
- How to remove contacts from a group
- How to quickly convert phone numbers to international format
Reports and Analytics
- Reports page overview
- Can I export engagement results into a spreadsheet report
- How can I view each contact’s IVR keypress responses
- Where do I listen to the recorded answers of my automated call survey
- How can I add notes or transcribe the recorded voice answers (spoken responses)
- What does “timed out” mean in the IVR reports
- What are the different data columns in the downloadable spreadsheet reports
- How to view contacts based on engagement report status
Getting Started
- Overview
- Setting up an account
- Site tour
- Reports
- Engagement wizards
- Voice engagement types
- SMS engagement types
- Step 2 – Contacts
- Step 3 – Confirm
- Video tutorials
- Adding funds or credits
- Getting a local phone number to launch 2-way SMS or IVR
- Uploading contacts
- Creating organizations and adding users
SMS
- SMS features and functionalities
- SMS Blast engagement
- SMS Curriculum engagement
- SMS Poll engagement
- SMS Auto Reply engagement
- SMS webhook (Simple API)
- SMS opt-in or keyword subscription
- Edit running SMS blast engagements
- 2-way SMS in the Philippines
- Sending unique one-off SMS
- Can I use a Sender ID so our organization name appears on the SMS as the sender
- How to personalize the SMS with the recipient’s first name or insert a contact’s dynamic data into the SMS
- Sending text messages in another script or non-Latin characters
- Adding different language versions of the SMS on a single engagement
- How to add or subscribe contacts to an existing SMS campaign
- What causes failed delivery of SMS
- How do we receive an SMS notification every time someone went through our IVR campaign
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