Do I need any hardware or software
to use engageSPARK?

Question:

What equipment do I need? Do I need to download anything?

 

Answer:

To send outbound messages: You do not need any equipment or software. The engageSPARK platform is a web-based software which you can access online anywhere. You can send messages to any country through your engageSPARK account. No need to download anything.

To receive inbound messages: You will need a local phone number for users to dial or send text messages to. Getting a Virtual Phone Number is required for two-way SMS or IVR (automated call) campaigns. For countries where virtual numbers are not available, an alternative way to get a local phone number is to set up our Android Relay App in order to receive text messages or missed calls. The following are interactive engagement types that require a virtual number:

•  SMS Poll
•  SMS Auto-Reply
•  SMS Webhook
•  Any Voice and SMS engagements with SMS Keyword Opt-in and/or Missed Call Subscription

 

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