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5 Benefits of Using Interactive Voice Response Phone Surveys

5 Benefits of Using Interactive Voice Response Phone Surveys

by Erika Hernandez | Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)

If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...

Examples of SMS Surveys and IVR in High-Income Countries (in 2022)

by Murat Knecht | Jun 27, 2022 | IVR (interactive Voice Response), Market Research, SMS, Surveys

With social media all the buzz traditional mobile technology doesn’t always get the limelight, particularly in high-income, highly industrialized countries. Yes, you can and should consider chat bots built with WhatsApp and other chat technologies—that’s...
Welcoming Survey Participants Back on the Call with Reconnect Actions

Welcoming Survey Participants Back on the Call with Reconnect Actions

by Murat Knecht | Jul 8, 2021 | engageSPARK Platform, IVR (interactive Voice Response), Surveys

Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
Resuming Surveys with Voice IVR Reconnect

Resuming Surveys with Voice IVR Reconnect

by Murat Knecht | May 20, 2021 | Announcements, IVR (interactive Voice Response), Surveys

How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

by Murat Knecht | May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS?  If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia.  After sending around 26,000 SMS and IVR messages and questions to about 4,000...

How a Human Voice Boosts Your NGO Surveys and Interventions

by Murat Knecht | Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...
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