by Erika Hernandez | Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
by Erika Hernandez | Nov 17, 2022 | Businesses, Market Research, Technology
Businesses have begun to embrace allowing their employees to work remotely since it has become the new normal. Although companies are gradually becoming more comfortable employing hybrid and remote teams, one obstacle remains. Unfortunately, not all business...
by Erika Hernandez | Nov 15, 2022 | Businesses, Monitoring and Evaluation, Social Impact, Technology
Both measurement and evaluation are tools for keeping track of a person’s or a group’s development in a business or academic setting. The results of the measure evaluation aid in developing prospective and efficient solutions that might be implemented to...
by Erika Hernandez | Oct 15, 2022 | Businesses, Monitoring and Evaluation
A monitoring and evaluation framework is critical for any organization, whether for-profit or nonprofit. It helps to ensure that the work is effective and efficient and that everyone involved in the business understands their role in achieving its goals. But...
by Erika Hernandez | Oct 12, 2022 | Businesses, Market Research, Social Impact, Surveys
Market research is critically important for businesses. It can help determine whether a product and service will be successful and may even determine the distinction between success and failure in business. The current market is always changing, and with events such...
by Erika Hernandez | Sep 23, 2022 | Businesses, Social Impact
Many aspects of our lives have been affected by social factors, creating waves and shifts. Social implications weigh more and more heavily on people’s decisions, from how we assess how firms operate to the products we buy. There is no question that how we...
