by Murat Knecht | Jun 27, 2022 | IVR (interactive Voice Response), Market Research, SMS, Surveys
With social media all the buzz traditional mobile technology doesn’t always get the limelight, particularly in high-income, highly industrialized countries. Yes, you can and should consider chat bots built with WhatsApp and other chat technologies—that’s...
by Murat Knecht | Sep 19, 2021 | SMS, Surveys
SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...
by Murat Knecht | May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
by Murat Knecht | Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology
https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....
by Murat Knecht | Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp
Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
by Paola Ceriola | Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...
