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Voicemail Detection

by Temitope Olamolu | May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys

Voicemail Detection   The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days.  Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in...

Examples of SMS Surveys and IVR in High-Income Countries (in 2022)

by Murat Knecht | Jun 27, 2022 | IVR (interactive Voice Response), Market Research, SMS, Surveys

With social media all the buzz traditional mobile technology doesn’t always get the limelight, particularly in high-income, highly industrialized countries. Yes, you can and should consider chat bots built with WhatsApp and other chat technologies—that’s...
Ultimate SMS Survey Best Practices—in One Infographic

Ultimate SMS Survey Best Practices—in One Infographic

by Murat Knecht | Sep 19, 2021 | SMS, Surveys

SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

by Murat Knecht | May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS?  If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia.  After sending around 26,000 SMS and IVR messages and questions to about 4,000...

Safe and Socially-Distant Surveys in Times of COVID-19

by Murat Knecht | Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology

https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....

Why Managing Attention Is Key to a Successful Survey (And How to Do It)

by Murat Knecht | Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp

Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
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