by Erika Hernandez | Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
by Erika Hernandez | Jul 20, 2022 | Businesses, engageSPARK Platform, Market Research, Technology
The foundation of every company’s success has been built on the use of market research technologies. In an era when it appears that there is no end to competition, understanding your target audience inside and out may be more essential than ever. According to a...
by Christine Hortinela | Mar 30, 2022 | engageSPARK Platform, Newsletter, WhatsApp
Other than sending text-based WhatsApp messages, voice clips, and images – you can now send videos to your program participants over WhatsApp using the engageSPARK platform. Be sure to read below how you can leverage this in your WhatsApp Survey campaigns....
by Christine Hortinela | Oct 22, 2021 | Announcements, engageSPARK Platform, Newsletter, Surveys
Are you currently running SMS surveys or Voice IVR surveys on the engageSPARK platform? Or interested in creating one soon? Great news! Our September issue covers SMS surveys and Voice IVR surveys. Read below how one of our customers used engageSPARK’s Voice IVR...
by Christine Hortinela | Sep 21, 2021 | Announcements, engageSPARK Platform, Newsletter
Do you care about security and compliance? So do we! And you’ll be excited to hear that in August we have released two eagerly awaited features: Two-factor authentication (2FA) and the Audit Log! But wait, there is more! Read below to find out what other treats...
by Erika Hernandez | Sep 1, 2021 | Announcements, Businesses, engageSPARK Platform, Surveys
At engageSPARK we know you do a lot to engage with hard-to-reach populations on a daily basis, and it is our job to make the process as breezy as possible. Whether you are creating an SMS survey, an IVR survey, a WhatsApp survey or any other sort of campaigns that...
