May 16, 2024 | Announcements, engageSPARK Platform, IVR (interactive Voice Response), Newsletter, SMS, Surveys, Technology, WhatsApp
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys
Voicemail Detection The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days. Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in...
Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
Jul 20, 2022 | Businesses, engageSPARK Platform, Market Research, Technology
The foundation of every company’s success has been built on the use of market research technologies. In an era when it appears that there is no end to competition, understanding your target audience inside and out may be more essential than ever. According to a...
Mar 30, 2022 | engageSPARK Platform, Newsletter, WhatsApp
Other than sending text-based WhatsApp messages, voice clips, and images – you can now send videos to your program participants over WhatsApp using the engageSPARK platform. Be sure to read below how you can leverage this in your WhatsApp Survey campaigns....
Oct 22, 2021 | Announcements, engageSPARK Platform, Newsletter, Surveys
Are you currently running SMS surveys or Voice IVR surveys on the engageSPARK platform? Or interested in creating one soon? Great news! Our September issue covers SMS surveys and Voice IVR surveys. Read below how one of our customers used engageSPARK’s Voice IVR...
