May 16, 2024 | Airtime Top-Ups, Announcements, engageSPARK Platform, Humanitarian AI, IVR (interactive Voice Response), Newsletter, Surveys, Technology, WhatsApp
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
May 16, 2024 | Announcements, engageSPARK Platform, IVR (interactive Voice Response), Newsletter, SMS, Surveys, Technology, WhatsApp
Welcome back to engageSPARK’s Sparking Interest, where we dive deep into the latest stories, insights, and innovations that matter to your communication projects. Did you receive this article from someone else? We invite you to subscribe today to receive updates on...
May 16, 2024 | Announcements, IVR (interactive Voice Response), Newsletter, SMS, Surveys, Technology, WhatsApp
Our newsletter is back! It’s been a long time since we sent out a newsletter. We’ve fallen behind on updating you about relevant customer stories and the many new exciting features we frequently build into the platform. We want to change that. Welcome again to...
May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys
Voicemail Detection The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days. Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in...
Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
Jun 27, 2022 | IVR (interactive Voice Response), Market Research, SMS, Surveys
With social media all the buzz traditional mobile technology doesn’t always get the limelight, particularly in high-income, highly industrialized countries. Yes, you can and should consider chat bots built with WhatsApp and other chat technologies—that’s...
