Jul 8, 2021 | engageSPARK Platform, IVR (interactive Voice Response), Surveys
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
May 20, 2021 | Announcements, IVR (interactive Voice Response), Surveys
How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...
May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys
Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...
Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology
https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....
Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp
Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
