May 22, 2017 | IVR (interactive Voice Response), SMS, Surveys
At engageSPARK, we’re often asked the question: which is more effective – IVR or SMS? So we decided to write an article comparing the benefits of IVR (or automated phone calls) versus SMS campaigns. IVR (interactive voice response) is a technology that allows...
Jul 27, 2015 | IVR (interactive Voice Response), Social Impact
Image Courtesy of Wikimedia Commons Any one of us who owns a cell phone – or even a landline with a digital handset – knows what a “Missed Call” is. We see a missed call notification on our phone saying we’ve missed a call, and we check to see who the caller was...
Feb 5, 2015 | Businesses, IVR (interactive Voice Response), Market Research, SMS, Surveys, Uncategorized
For an updated discussion, read this recent comparison between SMS and Voice for data gathering in Indonesia. We live and work in the Philippines, which has been dubbed the “Text messaging capital of the world.” So we are very familiar with the power of 160...
Jul 24, 2013 | IVR (interactive Voice Response), SMS, Surveys, Technology
We have previously discussed the benefits of using SMS technology in mobile campaigns. Today we’re going to argue the case for voice broadcasting technology being incorporated in these campaigns. What is voice broadcasting? Voice broadcasting applications take...
Apr 4, 2013 | Announcements, engageSPARK Platform, IVR (interactive Voice Response), SMS
engageSPARK is a not-for-profit social business that will empower development organizations such as NGOs and governments to dramatically extend the reach and impact of their pro-poor programs. engageSPARK will be the first solution that enables organizations around...
