Blog - Page 2 of 14 - Send and Receive Automated Call and SMS Text Campaigns.

The Magic of Improving IVR Survey Response Rates by Calling Again (Automatically)

by Murat Knecht | Feb 20, 2020 | Voice

If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...

Challenging Team Habits

by Murat Knecht | Feb 13, 2020 | Open

We just threw away a regular meeting. And no one is missing it (yet). How on Earth did we do a meeting that apparently no one needed? Don’t worry—all went according to plan. Here is why. Our meetings, before We’re a remote team, but we’re not fully...

Fixing Unlimited Vacation

by Murat Knecht | Feb 12, 2020 | Open

We at engageSPARK have an unlimited vacation policy. It sounds good, right? Or … too good to be true? Unlimited vacation isn’t without controversy. Today we’re fixing one of the issues for us, and I’ll explain our thinking behind it. Problems with...

Remote Teams: Beware Bad Office Habits

by Murat Knecht | Jan 20, 2020 | Open

Bad Office Habits can creep into remote teams just fine. A proud and happy remote worker, I didn’t realize this until I read on reddit a couple of days ago that Slack is “asynchronish”. That’s to say asynchronous … but not quite. That got me thinking....

Lessons from our Remote Team Traveling Together

by Murat Knecht | Jan 1, 2020 | Uncategorized

Last month our remote team met in the Philippines. Time went by in a snap: board games, surfing, snorkeling to the backdrop of volcanoes and, yes, working. The best thing: Hatem met other team members for the first time, and vice versa. As usual some things went well...

9 Tips to Boost Your Christmas Sales with SMS Marketing

by Chenzi | Dec 18, 2019 | SMS Marketing

Christmas is around the corner and with it the last and biggest sales spike of the year. That is, if you play your cards right. It’s all about marketing, about attention—and one of the best ways to garner attention is SMS marketing. Why is that so? For a...

How Remote Work Helps Me as A Single Mother

by Chenzi | Dec 16, 2019 | Open

As remote work becomes more and more normal, I’m always curious how other people are dealing with it, what they get out of it, with different jobs, in different industries and personal situations. It’s not just idle curiosity: other perspectives are one...

For Great SMS Survey Responses, Ask Better Questions—with Examples

by Murat Knecht | Nov 23, 2019 | ICT, SMS Marketing

We’ve seen one simple mistake ruin SMS surveys again and again. It happens only with text messages, but if you plan a text survey, we’d love to help you avoid this mistake and improve your response rate. Let’s use a mobile operator in the Philippines...

Email and SMS Onboarding Series: Keeping New Users Engaged

by Chenzi | Nov 8, 2019 | SMS Marketing

What’s an onboarding series and when do you need it? It all starts with a problem: You recognize that convincing a lead to purchase your product or sign up for your app is a huge feat—but it doesn’t guarantee victory in the long run. If you think your job is...

As a Remote Team we Play Board Games at Standup: Here is why

by Murat Knecht | Oct 14, 2019 | Open

Once a week our remote dev team plays a board game—Carcassonne to be specific. We’ve been doing this instead of the usual standup for a few months now—and it’s been super fun. Where did that come from? It’s no secret that, if you work in a remote...