by Christine Hortinela | Aug 12, 2021 | Announcements, Design, engageSPARK Platform, Technology
It’s no secret that the engageSPARK platform is built for non-techies to easily launch campaigns in minutes. That’s why when we add new features, we always consider: How can we make your life a little bit easier when using the platform? With that in mind, we decided...
by Murat Knecht | Jul 28, 2021 | Mobile phones, Social Enterprise, Technology, Voice
When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...
by Erika Hernandez | Jul 21, 2021 | Design, Technology
Adding contacts is simple enough on the engageSPARK platform. All you have to do is go into the Contacts page and upload your Excel or CSV file with the “upload contacts” button or simply add contacts one by one using the “add contact” button. But what happens when...
by Christine Hortinela | Jul 8, 2021 | Announcements, Mobile phones, SMS Marketing, Social Enterprise
At engageSPARK, we work with multiple different organizations and businesses in many of their projects. Some of them want to do complicated campaigns while others just want simple and straightforward messaging. The engageSPARK platform offers a variety of very...
by Murat Knecht | Jul 8, 2021 | Voice
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
by Murat Knecht | May 20, 2021 | Announcements, Voice
How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...
by Murat Knecht | May 6, 2021 | ICT, Mobile phones, Social Enterprise, Voice
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
by Murat Knecht | Nov 17, 2020 | Announcements
At engageSPARK we are constantly looking for ways to serve you, our customers, better—all the while building a sustainable business. One of the bigger decisions we made early on was to go with a pure pay-as-you-go model. That was in 2014, and the SaaS world has been...
by Murat Knecht | Sep 3, 2020 | ICT, Voice
Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...
by Murat Knecht | Aug 28, 2020 | ICT, Technology
Recently, a program manager reached out to us about surveying members of a rather remote community. Usually, such a survey would mean she or one of her colleagues would ride a boat for several hours—one way—followed by the giving of gifts and finally the survey. This...
