At engageSPARK, we are strong proponents of using Voice for Mobile and ICT Development projects, so it’s great to see large organizations such as the GSMA putting their support behind Voice as a mobile development service method. GSMA focuses on voice in its article,...
The world is predicting the next financial crisis in the form of youth unemployment that threatens to destabilise economies. Youth unemployment is a cause of major concern as we witness increased violence in the Middle East and North Africa, high rates of income...
You work at an international NGO in Kenya that focuses on agriculture. You go out into the field and meet with poor smallholder farmers from whom you’ve gathered 20,000 mobile phone numbers. These farmers all happen to be literate, so you’ve decided to engage with...
SMS is one of the most transformative technologies that we have. At least, it has the power to be. Increasing numbers of people across the world have access to mobile phones, and SMS is a very cheap way to communicate on them. The amazing versatility of SMS can be...
Mobile privacy and data security have become a big topic as more and more NGOs use mobile phones as a way to disseminate information and engage their clients. Jenny Adlem discussed these issues in her blog post addressing the potential benefits and pitfalls of big...
Building engageSPARK has involved a great deal of research about various subjects. One area that we’ve spent a lot of time analyzing is how to send and receive SMS messages and voice calls throughout the world. We believe that the self-service mobile automation...
Two weeks ago, our Lead Designer Sunny Yang gave a presentation on user experience design (UX design) techniques and principles to a sold-out crowd in Cebu City, Philippines. TechTalks.ph, a Cebu-based organization that is an “independent community of business,...
Usability testing refers to a technique used in user-centered interaction design to evaluate a product by testing it on users. Usability testing is a central part of the design process to help improve and launch a product (website, service or physical product) that is...
These are exciting times for Africa as internet coverage spreads across the continent. All kinds of innovative businesses, ideas, connections and opportunities are being developed. However, the news is not all positive and there are many challenges still to be solved....
Last week saw Mashable’s Social Good Summit taking place in New York. You can read summaries of the talks and discussions that took place on the Mashable website. As I was reading through reports of the talks I was particularly taken by a panel discussion on the...
