The Magic of Improving IVR Survey Response Rates by Calling Again (Automatically)
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...Challenging Team Habits
We just threw away a regular meeting. And no one is missing it (yet). How on Earth did we do a meeting that apparently no one needed? Don’t worry—all went according to plan. Here is why. Our meetings, before We’re a remote team, but we’re not fully...Fixing Unlimited Vacation
We at engageSPARK have an unlimited vacation policy. It sounds good, right? Or … too good to be true? Unlimited vacation isn’t without controversy. Today we’re fixing one of the issues for us, and I’ll explain our thinking behind it. Problems with...Remote Teams: Beware Bad Office Habits
Bad Office Habits can creep into remote teams just fine. A proud and happy remote worker, I didn’t realize this until I read on reddit a couple of days ago that Slack is “asynchronish”. That’s to say asynchronous … but not quite. That got me thinking....