by Paola Ceriola | Mar 18, 2020 | Uncategorized
Amid these trying times, technology might just be the answer to #flattenthecurve of COVID-19 across the globe. What does “flattening the curve” mean? As of writing, there are 199,322 cases worldwide with 7,994 deaths and 82,759 recovered. This...
by Avner Mizrahi | Mar 11, 2020 | Uncategorized
Update: Learn How organizations are using engageSPARK to fight COVID-19 (Coronavirus) As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our part to help with the COVID-19 (Coronavirus) response. Communication is...
by Murat Knecht | Mar 10, 2020 | Uncategorized
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
by Murat Knecht | Mar 10, 2020 | Uncategorized
As the COVID-19 Coronavirus disease continues to affect us, it’s important to remind ourselves what we can do for prevention and in case we get sick. To help you with this, we assembled the WHO (World Health Organization) advice for the public about COVID-19...
by Murat Knecht | Mar 5, 2020 | Open
How do you get a “remote team“? And what does “remote” mean anyway? Is it different timezones, geographic distribution? Must there be at least one digital nomad sitting at the beach at any given time? Is it that standups happen with Zoom? Or maybe you have to get rid...
by Murat Knecht | Feb 20, 2020 | Voice
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...
by Murat Knecht | Feb 13, 2020 | Open
We just threw away a regular meeting. And no one is missing it (yet). How on Earth did we do a meeting that apparently no one needed? Don’t worry—all went according to plan. Here is why. Our meetings, before We’re a remote team, but we’re not fully...
by Murat Knecht | Feb 12, 2020 | Open
We at engageSPARK have an unlimited vacation policy. It sounds good, right? Or … too good to be true? Unlimited vacation isn’t without controversy. Today we’re fixing one of the issues for us, and I’ll explain our thinking behind it. Problems with...
by Murat Knecht | Jan 20, 2020 | Open
Bad Office Habits can creep into remote teams just fine. A proud and happy remote worker, I didn’t realize this until I read on reddit a couple of days ago that Slack is “asynchronish”. That’s to say asynchronous … but not quite. That got me thinking....
by Murat Knecht | Jan 1, 2020 | Uncategorized
Last month our remote team met in the Philippines. Time went by in a snap: board games, surfing, snorkeling to the backdrop of volcanoes and, yes, working. The best thing: Hatem met other team members for the first time, and vice versa. As usual some things went well...
