Jun 15, 2023 | Humanitarian Agencies, Humanitarian AI, Social Impact, Technology, WhatsApp
Think about the way Facebook recognizes your friends’ faces when you upload a photo. To do it, computers had to learn to see like us, to understand and interpret what’s going on in a picture or video. This is called computer vision—a part of the larger...
May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys
Voicemail Detection The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days. Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in...
Feb 12, 2023 | Humanitarian Agencies, Research Universities, WhatsApp
Research on Humanitarian WhatsApp Surveys: An Overview of Papers and Reports We all know WhatsApp as an easy-to-use chat app. But did you know that WhatsApp also plays an increasing role in research and humanitarian projects? For a couple of years now, universities...
Jan 27, 2023 | Humanitarian Agencies, Social Impact, Technology
6 Examples How Humanitarian AI Increases Impact Around the World As the ChatGPT news makes the round, articles pop up discussing what role similar AI tools can play in the humanitarian sector. However, while ChatGPT might be the new shiny tool that made the news,...
Nov 27, 2022 | Humanitarian Agencies, Monitoring and Evaluation, Social Impact
How do you make sure that your intervention actually benefits the constituents you’re trying to serve? How do you make sure that it has maximum impact? These and related questions usually have one answer: M&E—Monitoring and evaluation. Recently, USAID—that...
Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
Nov 17, 2022 | Businesses, Market Research, Technology
Businesses have begun to embrace allowing their employees to work remotely since it has become the new normal. Although companies are gradually becoming more comfortable employing hybrid and remote teams, one obstacle remains. Unfortunately, not all business...
Oct 31, 2022 | Monitoring and Evaluation, Social Impact, Technology
The digital age is here to stay and has no plans to fade away. It brings a change to how individuals conduct business. Digital technologies are being used by businesses more and more to interact with customers, build relationships, and widen their audience. However,...
Oct 21, 2022 | Market Research, Monitoring and Evaluation, Social Impact, Technology
How can businesses improve their products and services to more efficiently meet customer needs? The solution is always to get to know and understand your target market. Conducting market research is key to any successful business strategy. Good research gives key...
Oct 15, 2022 | Businesses, Monitoring and Evaluation
A monitoring and evaluation framework is critical for any organization, whether for-profit or nonprofit. It helps to ensure that the work is effective and efficient and that everyone involved in the business understands their role in achieving its goals. But...
