Blog page | engageSPARK.com

Ultimate SMS Survey Best Practices—in One Infographic

Sep 19, 2021 | SMS, Surveys

SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...

Audit log: Keep track of your organization’s user activities

Sep 1, 2021 | Announcements, Businesses, engageSPARK Platform, Surveys

At engageSPARK we know you do a lot to engage with hard-to-reach populations on a daily basis, and it is our job to make the process as breezy as possible. Whether you are creating an SMS survey, an IVR survey, a WhatsApp survey or any other sort of campaigns that...

Why you’ll love the new and improved engageSPARK Contacts Page

Aug 12, 2021 | Announcements, Businesses, engageSPARK Platform, Technology

It’s no secret that the engageSPARK platform is built for non-techies to easily launch campaigns in minutes. That’s why when we add new features, we always consider: How can we make your life a little bit easier when using the platform? With that in mind, we decided...

Is WhatsApp an Effective Tool for Surveying Illiterate Populations at Scale? IOM – UN Migration would say so

Jul 28, 2021 | Surveys, Technology, WhatsApp

When the International Organization for Migration (IOM UN Migration) wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the...

Organize your contacts with Groups and Segments

Jul 21, 2021 | engageSPARK Platform, Technology

Adding contacts is simple enough on the engageSPARK platform. All you have to do is go into the Contacts page and upload your Excel or CSV file with the “upload contacts” button or simply add contacts one by one using the “add contact” button. But what happens when...

Start Having One-on-One Conversation with Your Contacts

Jul 8, 2021 | Announcements, Surveys

At engageSPARK, we work with multiple different organizations and businesses in many of their projects. Some of them want to do complicated campaigns while others just want simple and straightforward messaging. The engageSPARK platform offers a variety of very...

Welcoming Survey Participants Back on the Call with Reconnect Actions

Jul 8, 2021 | engageSPARK Platform, IVR (interactive Voice Response), Surveys

Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...

Resuming Surveys with Voice IVR Reconnect

May 20, 2021 | Announcements, IVR (interactive Voice Response), Surveys

How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...

Announcing Subscription Plans

Nov 17, 2020 | Announcements, engageSPARK Platform

At engageSPARK we are constantly looking for ways to serve you, our customers, better—all the while building a sustainable business. One of the bigger decisions we made early on was to go with a pure pay-as-you-go model. That was in 2014, and the SaaS world has been...