Nov 17, 2020 | Announcements, engageSPARK Platform
At engageSPARK we are constantly looking for ways to serve you, our customers, better—all the while building a sustainable business. One of the bigger decisions we made early on was to go with a pure pay-as-you-go model. That was in 2014, and the SaaS world has been...
Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys
Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...
Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology
https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....
Aug 24, 2020 | Humanitarian Agencies, Surveys, Technology, WhatsApp
This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...
Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp
Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
Jun 15, 2020 | IVR (interactive Voice Response), Surveys, Technology
In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...
Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...
Apr 28, 2020 | Announcements, IVR (interactive Voice Response), SMS, Surveys, Technology
We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...
Apr 9, 2020 | Businesses, Humanitarian Agencies, Social Impact, Surveys
https://youtu.be/F425dzsyOHg A few weeks ago, our CEO wrote a letter offering significant discounts for campaigns related to COVID-19. Here’s a snippet: As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our...
Mar 27, 2020 | engageSPARK Platform, Humanitarian Agencies, Social Impact
Strict home quarantine measures and community-wide lockdowns during the COVID-19 pandemic brought everyone online… or did it really? In a 2016 report, Internet Live Stats shows that internet access is not as widespread as we think it is. In the US, for example,...
