Do you care about security and compliance? So do we! And you’ll be excited to hear that in August we have released two eagerly awaited features: Two-factor authentication (2FA) and the Audit Log!

But wait, there is more! Read below to find out what other treats we’ve prepared for you.​

Features Released

Two-Factor Authentication (2FA)

Making your engageSPARK organization even more secure is important to us. That is why we launched 2FA to add an extra layer of security. When you enable 2FA in your engageSPARK account, you will need to link an authenticator app.

You can check out our support article on how to set up 2FA in your engageSPARK organization.


Audit LogengageSPARK_audit_log

You now can keep track of your engageSPARK organization’s activity using the new Audit Log. This is especially handy when you have multiple users accessing your account simultaneously. With the Audit Log, you will know who did what and when.

Read more about engageSPARK’s Audit Log on our blog post.


YouTube Videos

Campaign Summary ReportengageSPARK_youtube

​Want to see an overview report of your campaigns? Check out the Campaign Summary Report! On our YouTube channel, we posted a short video highlighting the important data you can see in the report.

Watch the video as we explain engageSPARK’s Campaign Summary Report.


Customer Highlight

5,001 Completed Surveys in DRCengageSPARK_report

In August, multiple clients sent tens of thousands of Voice IVR surveys to beneficiaries in the Democratic Republic of Congo. One of the projects in DRC was able to collect 5,001 completed surveys in 10 days, offering airtime top-ups as an incentive. The 5,001 completed surveys were about 8 questions long. Respondents were able to choose what language to take the IVR survey in: French or Lingala.

11,361 Airtime Top-up Transactions Sent to 9 African CountriesengageSPARK_airtime_top_up

You can send airtime (mobile credit) top-ups to 130+ countries across the world using the engageSPARK platform and the engageSPARK API. Airtime top-ups are commonly used to incentivize survey participants for higher completion rates.

Learn how you can use the engageSPARK platform to send airtime top-ups to your contacts.



New and Improved Contacts PageengageSPARK_contacts

Managing your contacts with the engageSPARK platform is now easier than ever. We introduced column header position locking and unlocking.

Read on our blog how and why engageSPARK’s column header position locking and unlocking feature in the Contacts page can be useful for you.

Questions? Schedule a call with us .

Thank you for using engageSPARK!