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How a Human Voice Boosts Your NGO Surveys and Interventions

by Murat Knecht | Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...

Safe and Socially-Distant Surveys in Times of COVID-19

by Murat Knecht | Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology

https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....

WhatsApp and Telegram are Revolutionizing How to Run NGO Surveys

by Murat Knecht | Aug 24, 2020 | Humanitarian Agencies, Surveys, Technology, WhatsApp

This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...

Why Managing Attention Is Key to a Successful Survey (And How to Do It)

by Murat Knecht | Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp

Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...

Here’s an underrated feature that works wonders for your IVR campaign

by Paola Ceriola | Jun 15, 2020 | IVR (interactive Voice Response), Surveys, Technology

In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...

Ten Tips for COVID-19 Data Collection via Mobile Phone Surveys (SMS and IVR)

by Paola Ceriola | Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...
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