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Safe and Socially-Distant Surveys in Times of COVID-19

by Murat Knecht | Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology

https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....

WhatsApp and Telegram are Revolutionizing How to Run NGO Surveys

by Murat Knecht | Aug 24, 2020 | Humanitarian Agencies, Surveys, Technology, WhatsApp

This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...

Why Managing Attention Is Key to a Successful Survey (And How to Do It)

by Murat Knecht | Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp

Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...

Here’s an underrated feature that works wonders for your IVR campaign

by Paola Ceriola | Jun 15, 2020 | IVR (interactive Voice Response), Surveys, Technology

In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...

Ten Tips for COVID-19 Data Collection via Mobile Phone Surveys (SMS and IVR)

by Paola Ceriola | Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...

New Features: Personalize your SMS and IVR surveys with conditions and automated contact updates

by Paola Ceriola | Apr 28, 2020 | Announcements, IVR (interactive Voice Response), SMS, Surveys, Technology

We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...
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