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Here’s an underrated feature that works wonders for your IVR campaign

Jun 15, 2020 | IVR (interactive Voice Response), Surveys, Technology

In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...

Ten Tips for COVID-19 Data Collection via Mobile Phone Surveys (SMS and IVR)

Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...

New Features: Personalize your SMS and IVR surveys with conditions and automated contact updates

Apr 28, 2020 | Announcements, IVR (interactive Voice Response), SMS, Surveys, Technology

We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...

How organizations are using engageSPARK to fight COVID-19

Apr 9, 2020 | Businesses, Humanitarian Agencies, Social Impact, Surveys

https://youtu.be/F425dzsyOHg A few weeks ago, our CEO wrote a letter offering significant discounts for campaigns related to COVID-19. Here’s a snippet: As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our...

The Magic of Improving IVR Survey Response Rates by Calling Again (Automatically)

Feb 20, 2020 | IVR (interactive Voice Response), Surveys

If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...

For Great SMS Survey Responses, Ask Better Questions—with Examples

Nov 23, 2019 | SMS, Surveys

We’ve seen one simple mistake ruin SMS surveys again and again. It happens only with text messages, but if you plan a text survey, we’d love to help you avoid this mistake and improve your response rate. Let’s use a mobile operator in the Philippines...
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