Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp
Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
Jun 15, 2020 | IVR (interactive Voice Response), Surveys, Technology
In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...
Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...
Apr 28, 2020 | Announcements, IVR (interactive Voice Response), SMS, Surveys, Technology
We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...
Apr 9, 2020 | Businesses, Humanitarian Agencies, Social Impact, Surveys
https://youtu.be/F425dzsyOHg A few weeks ago, our CEO wrote a letter offering significant discounts for campaigns related to COVID-19. Here’s a snippet: As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our...
Feb 20, 2020 | IVR (interactive Voice Response), Surveys
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...
