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Welcoming Survey Participants Back on the Call with Reconnect Actions

Welcoming Survey Participants Back on the Call with Reconnect Actions

Jul 8, 2021 | engageSPARK Platform, IVR (interactive Voice Response), Surveys

Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
Resuming Surveys with Voice IVR Reconnect

Resuming Surveys with Voice IVR Reconnect

May 20, 2021 | Announcements, IVR (interactive Voice Response), Surveys

How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS?  If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia.  After sending around 26,000 SMS and IVR messages and questions to about 4,000...

How a Human Voice Boosts Your NGO Surveys and Interventions

Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...

Safe and Socially-Distant Surveys in Times of COVID-19

Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology

https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....

Why Managing Attention Is Key to a Successful Survey (And How to Do It)

Aug 17, 2020 | IVR (interactive Voice Response), SMS, Surveys, WhatsApp

Uncompleted surveys are a huge waste of money and the better your completion rate is the cheaper your project is going to be. The key is to manage the attention of survey participants, and it’s not as hard as it sounds. In this blog post I want to share a few insights...
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