May 20, 2021 | Announcements, IVR (interactive Voice Response), Surveys
How many of your automated phone surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...
May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
Nov 17, 2020 | Announcements, engageSPARK Platform
At engageSPARK we are constantly looking for ways to serve you, our customers, better—all the while building a sustainable business. One of the bigger decisions we made early on was to go with a pure pay-as-you-go model. That was in 2014, and the SaaS world has been...
Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys
Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...
Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology
https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....
