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7 of the Best CATI Software Products to Use in 2022

7 of the Best CATI Software Products to Use in 2022

by Murat Knecht | May 14, 2022 | ICT, Technology

Over many years, market research has advanced in gathering client feedback. Traditional methods of obtaining consumer feedback are being replaced with innovative strategies to enable researchers to more quickly collect customer insight and minimize the process for...

CEO Avner Mizrahi speaks at NetHope 20th Anniversary Global Summit: “When the Internet Isn’t the Answer“

by Murat Knecht | Oct 25, 2021 | Announcements

Technology gives us the tools we need to reach those who are left behind without internet access—that’s what our CEO Avner Mizrahi will speak about at this year’s NetHope Anniversary Summit. If you’re attending we’d be happy to welcome you at our session—for the...
Ultimate SMS Survey Best Practices—in One Infographic

Ultimate SMS Survey Best Practices—in One Infographic

by Murat Knecht | Sep 19, 2021 | ICT, SMS Marketing, Technology

SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...
Is WhatsApp an Effective Tool for Surveying Illiterate Populations at Scale? The International Organization for Migration (IOM) would say so

Is WhatsApp an Effective Tool for Surveying Illiterate Populations at Scale? The International Organization for Migration (IOM) would say so

by Murat Knecht | Jul 28, 2021 | Mobile phones, Social Enterprise, Technology, Voice

When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...
Welcoming Survey Participants Back on the Call with Reconnect Actions

Welcoming Survey Participants Back on the Call with Reconnect Actions

by Murat Knecht | Jul 8, 2021 | Voice

Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
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