by Murat Knecht | Sep 19, 2021 | ICT, SMS Marketing, Technology
SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...
by Murat Knecht | Jul 28, 2021 | Mobile phones, Social Enterprise, Technology, Voice
When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...
by Murat Knecht | Jul 8, 2021 | Voice
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
by Murat Knecht | May 20, 2021 | Announcements, Voice
How many of your voice IVR surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...
by Murat Knecht | May 6, 2021 | ICT, Mobile phones, Social Enterprise, Voice
Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...
