May 14, 2022 | CATI, Surveys, Technology
MEET OUR CATI FEATURE Over many years, market research has advanced in gathering client feedback. Traditional methods of obtaining consumer feedback are being replaced with innovative strategies to enable researchers to more quickly collect customer insight and...
Oct 25, 2021 | Announcements, Social Impact
Technology gives us the tools we need to reach those who are left behind without internet access—that’s what our CEO Avner Mizrahi will speak about at this year’s NetHope Anniversary Summit. If you’re attending we’d be happy to welcome you at our session—for the...
Sep 19, 2021 | SMS, Surveys
SMS Surveys are a great way to get feedback from customers, gather data from citizens, or run M&E follow-ups in collaboration with beneficiaries. Because text messaging surveys are such an important tool to businesses and NGO’s alike we’ve put together...
Jul 28, 2021 | Surveys, Technology, WhatsApp
When the International Organization for Migration (IOM UN Migration) wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the...
Jul 8, 2021 | engageSPARK Platform, IVR (interactive Voice Response), Surveys
Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...
