In this blog series, we’ll dive into the world of chatbots—how to build them, how to make them work well, and how to tackle the common challenges that come up along the way. While many companies focus on creating the perfect customer service chatbot, we at engageSPARK have a different focus. As a technology provider for NGOs and universities, our focus is on humanitarian chatbots.
We’d like to discuss what chatbots can do for people in low- and middle-income countries (LMICs). And we’ll dig into how to make them work better for these people, for the organizations serving them, and for you—the people working at these organization.
Below is the list of topics we plan to discuss—there’s so much to talk about, so we’ll release them roughly one a week. Be sure to check back here, or subscribe to our AI newsletter below!
Let’s dig in.
Oh—and if you’re interested in exploring chatbots or have questions, say hello in the live chat, or drop us an email at Chatbots@engageSPARK.com.
Blog posts in our “Chatbots for LMICs” series (ready for you or planned)
Different forms of communication:
- WhatsApp: how to adapt chatbots to this popular chat app
- SMS: what are considerations when using chatbots via text messages?
- Voice IVR Calls: how do talking chatbots work, what are challenges, and how usable are they?
- Website: the classic online chatbots
Safety & Privacy:
- Human-in-the-loop: how to ensure expert oversight
MEAL with chatbots:
- How to use chatbots for MEAL programs?
- How do you monitor and evaluate chatbot performance?
Spending: What makes chatbots expensive? Let’s talk about the costs, and how to lower them.
An overview of existing chatbots in humanitarian projects