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Voicemail Detection

May 24, 2023 | engageSPARK Platform, IVR (interactive Voice Response), SMS, Surveys

Voicemail Detection   The Voicemail problem Voicemails or answering machines started in the 70s and a lot of people still use them these days.  Its purpose remained the same – it is to let a machine answer incoming calls when the recipient cannot answer it or in...
5 Benefits of Using Interactive Voice Response Phone Surveys

5 Benefits of Using Interactive Voice Response Phone Surveys

Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)

If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
Highly Effective Market Research Tools for Emerging Markets

Highly Effective Market Research Tools for Emerging Markets

Jul 20, 2022 | Businesses, engageSPARK Platform, Market Research, Technology

The foundation of every company’s success has been built on the use of market research technologies. In an era when it appears that there is no end to competition, understanding your target audience inside and out may be more essential than ever. According to a...
February 2022 Newsletter: Send Videos on WhatsApp using engageSPARK

February 2022 Newsletter: Send Videos on WhatsApp using engageSPARK

Mar 30, 2022 | engageSPARK Platform, Newsletter, WhatsApp

Other than sending text-based WhatsApp messages, voice clips, and images – you can now send videos to your program participants over WhatsApp using the engageSPARK platform. Be sure to read below how you can leverage this in your WhatsApp Survey campaigns....
September 2021 Newsletter: Surveys and more!

September 2021 Newsletter: Surveys and more!

Oct 22, 2021 | Announcements, engageSPARK Platform, Newsletter, Surveys

Are you currently running SMS surveys or Voice IVR surveys on the engageSPARK platform? Or interested in creating one soon? Great news! Our September issue covers SMS surveys and Voice IVR surveys. Read below how one of our customers used engageSPARK’s Voice IVR...
August 2021 Newsletter: Two-Factor Authentication and more!

August 2021 Newsletter: Two-Factor Authentication and more!

Sep 21, 2021 | Announcements, engageSPARK Platform, Newsletter

Do you care about security and compliance? So do we! And you’ll be excited to hear that in August we have released two eagerly awaited features: Two-factor authentication (2FA) and the Audit Log! But wait, there is more! Read below to find out what other treats...
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