At engageSPARK we are constantly looking for ways to serve you, our customers, better—all the while building a sustainable business. One of the bigger decisions we made early on was to go with a pure pay-as-you-go model. That was in 2014, and the SaaS world has been changing: Subscription plans have become the norm.

Today, we’re announcing that we will be introducing subscription plans to the engageSPARK platform. These usage-based plans will allow us to focus our support efforts better while extending our easy-to-use, world-wide communication platform.

Because we are adding subscription plans we will also be able to lower our usage pricing for SMS, voice minutes, WhatsApp messages, and Airtime top-ups to be even more competitive.

Let’s look a bit deeper at how the engageSPARK subscription plans will work, and how they affect existing customers.

How do plans work?

The engageSPARK subscription plans will be usage-based. Depending on your usage, you’ll be charged a monthly fee.

If you are looking to store a few thousand contacts (phone numbers) in your account, our Core plan is probably your best choice. If you regularly launch surveys to tens of thousands of people, a more powerful plan may be appropriate.

Keep reading to learn how to choose the right plan for you. Or just have a look at the available plans.

Looking to get an even better deal? Get a discount if you choose annual billing. And yes, there is still a free testing plan so you can explore the platform at your leisure.

What happens to existing accounts?

If you already have an engageSPARK account, there’s no immediate change to your current setup or pricing. Before your next renewal date, we’ll reach out to let you know about the switch to our new subscription plans.

We’ll explain your options and guide you through choosing the plan that best matches how you use engageSPARK, including your total contacts, number of users, and countries you reach. Our goal is to make the transition smooth and ensure you get the right plan for your needs.

Afterward, if you have not upgraded, you will be automatically subscribed to the free Testing plan. The Testing plan is free and restricted to the maximum number of contacts that can be stored in the account. Please also note the limited data retention of the Testing plan.

We know this is a big change—please reach out to us for any questions or concerns. We’re looking forward to helping you choose the right plan.

Curious about which plan will be best for you? The next section explains how you can find out.

Which plan is right for you?

You will be able to choose one of 3 plans. Which one is best for you?

The right plan for you depends on your needs:

• How many contacts (phone numbers) you want to store in your organization

• How many countries you plan to reach out to

• How many users need access to your account

For example, if your organization needs to store up to 10,000 contacts, the Core plan (US $340 per month when billed annually) is the right fit. This plan includes 5 user accounts and lets you reach audiences in one country.

All plans include support via e-mail and webchat. For more advanced plans, we can offer more: We support you using video calls or even create a dedicated WhatsApp or Viber chat group.

Lastly, do you need advanced features such as WhatsApp Surveys or User Management? Typically only needed by larger organizations, these will be available in the more advanced plans.

Read more about the plans we’re offering you

Head over to the Subscription Plans page to see what plan is best for you!

As always, if you have questions or concerns, please reach out to us via HelpTeam@engageSPARK.com or through our live chat facility on the website. We look forward to helping you.