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General FAQs

  • How to get started with engageSPARK
  • I forgot my password. How can I get a new one?
  • Cost for sending SMS or Voice messages in my country
  • What is a Missed Call Subscription and how does it work
  • What equipment do I need? Do I need to download anything?
  • How to integrate engageSPARK’s API
  • What is a virtual phone number
  • How to purchase a local phone number
  • How do I add funds to my account?
  • What is the Webhook and how does it work
  • Can I set a Caller ID or Sender ID for my message?
  • Do you support call forwarding?
  • Do you have an airtime transfer so we can top-up the respondent’s phone credits?
  • How to send automated airtime top-up (mobile credit) to contacts
  • How secure is our data with engageSPARK
  • How to switch organizations
  • Frequently Asked Questions

Other Support Topics

→ General FAQs

→ SMS Messages and SMS Surveys

→ Voice Calls and Voice IVR Surveys

→ WhatsApp Surveys

→ Airtime Top-ups

→ Subscription Plans

→ Contacts Management

→ Campaigns

→ Reports and Analytics

→ Actions and Phone Numbers

→ API Integrations

→ Other App Integrations

→ Account Billing

→ Account Settings

→ Account Protection and Privacy

→ Delivery Receipts (DLR) On Your WhatsApp Surveys, SMS Surveys, and IVR Survey Calls – And What They Mean

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