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CEO Avner Mizrahi speaks at NetHope 20th Anniversary Global Summit: “When the Internet Isn’t the Answer“

by Murat Knecht | Oct 25, 2021 | Announcements, Social Impact

Technology gives us the tools we need to reach those who are left behind without internet access—that’s what our CEO Avner Mizrahi will speak about at this year’s NetHope Anniversary Summit. If you’re attending we’d be happy to welcome you at our session—for the...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

by Murat Knecht | May 6, 2021 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS?  If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia.  After sending around 26,000 SMS and IVR messages and questions to about 4,000...

How a Human Voice Boosts Your NGO Surveys and Interventions

by Murat Knecht | Sep 3, 2020 | Humanitarian Agencies, IVR (interactive Voice Response), Social Impact, Surveys

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...

Safe and Socially-Distant Surveys in Times of COVID-19

by Murat Knecht | Aug 28, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys, Technology

https://youtu.be/F425dzsyOHgVideo can’t be loaded because JavaScript is disabled: How to use engageSPARK for your COVID-19 campaign (https://youtu.be/F425dzsyOHg) Recently, a program manager reached out to us about surveying members of a rather remote community....

Ten Tips for COVID-19 Data Collection via Mobile Phone Surveys (SMS and IVR)

by Paola Ceriola | Apr 30, 2020 | IVR (interactive Voice Response), SMS, Social Impact, Surveys

Data is of utmost importance in facilitating sound decision-making and resource allocation, especially during a time of crisis such as COVID-19. But with social distancing measures, researchers are finding it hard to collect data in areas where internet and...

How organizations are using engageSPARK to fight COVID-19

by Paola Ceriola | Apr 9, 2020 | Businesses, Humanitarian Agencies, Social Impact, Surveys

https://youtu.be/F425dzsyOHg A few weeks ago, our CEO wrote a letter offering significant discounts for campaigns related to COVID-19. Here’s a snippet: As you may know, engageSPARK is a social enterprise: the reason we exist is to help people. We want to do our...
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