by Erika Hernandez | Nov 26, 2022 | Businesses, engageSPARK Platform, IVR (interactive Voice Response)
If you manage a call center, you know that achieving success is about maintaining a delicate balance. On the one hand, you want to ensure that your team works efficiently with as many clients as possible. On the other hand, you must provide exceptional customer...
by Erika Hernandez | Nov 17, 2022 | Businesses, Market Research, Technology
Businesses have begun to embrace allowing their employees to work remotely since it has become the new normal. Although companies are gradually becoming more comfortable employing hybrid and remote teams, one obstacle remains. Unfortunately, not all business...
by Erika Hernandez | Nov 15, 2022 | Businesses, Monitoring and Evaluation, Social Impact, Technology
Both measurement and evaluation are tools for keeping track of a person’s or a group’s development in a business or academic setting. The results of the measure evaluation aid in developing prospective and efficient solutions that might be implemented to...
by Erika Hernandez | Oct 31, 2022 | Monitoring and Evaluation, Social Impact, Technology
The digital age is here to stay and has no plans to fade away. It brings a change to how individuals conduct business. Digital technologies are being used by businesses more and more to interact with customers, build relationships, and widen their audience. However,...
by Erika Hernandez | Oct 21, 2022 | Market Research, Monitoring and Evaluation, Social Impact, Technology
How can businesses improve their products and services to more efficiently meet customer needs? The solution is always to get to know and understand your target market. Conducting market research is key to any successful business strategy. Good research gives key...
