Speech recognition is one of the answer types for a Voice Question in an IVR survey or Drip Campaign.  Speech recognition allows your contacts to speak their answer instead of pressing keys on their phone to respond to a question.  For example,

• If your Voice Question’s answer type is  “Keypress Response,” then you’d be asking your contacts to press a key on their phone: “Do you like pizza? Press the number 1 on your phone for yes, press the number 2 for no.”
• If your Voice Question’s answer type is “Speech Recognition,” then you’d be asking people to speak their response: “Do you like pizza?  Please say yes or no.”

Our system will then interpret the spoken response and process it accordingly, including any actions triggered by the response, such as skip logic, updating a contact’s profile or sending an airtime topup.

Speech recognition is charged $0.03 for each “Speech Recognition” question a contact reaches on the call.  So for example, if you have a 3-question survey where question 3 is a speech recognition type question and the contact hangs up during question 2, then you won’t be charged any speech recognition fees for that call.

If the contact reaches (i.e., starts) question 3 but does not answer it, you will still be charged a $0.03 speech recognition fee for question 3 because the contact reached that question.  The speech recognition fee is charged in addition to any other fees related to the call (e.g., voice minute fees, voicemail detection fees, etc.), and is listed out in the Call Log sheet of the campaign report.