Subscribing contacts to a campaign

Subscribe contacts easily to an existing campaign via the Campaigns page so they can receive the messages in your campaign immediately or based on a schedule.

In order to subscribe contacts to an existing campaign, the status must be LAUNCHED or SCHEDULED.

However, you cannot add recipients or subscribe new contacts to STOPPED campaigns. Instead, copy the campaign from the dashboard and select the contacts or group of contacts on Step 2 when creating the new campaign.

How to subscribe contacts to an existing Voice IVR, SMS, or Drip campaign

  1. Go to Campaigns page: https://app.engagespark.com/campaigns
  2. Click the Actions button on the right side of the campaign name.
  3. Choose Manage Subscriptions from the dropdown choices.
  4. A pop-up window will appear which allows you to subscribe contacts individually, by group, or by segment.

Subscribe-contacts-engagespark

The contacts added will receive the messages depending on the schedule set on Step 3 of the campaign. For contacts to receive the SMS or voice calls right after they are subscribed, the Start time should be set to ‘Immediately’. You may also opt to schedule the launch of the campaign on a specific date and time.

 

Have questions or need a little extra help?