Subscribing contacts to a campaign

Subscribe contacts easily to an existing engagement via the Campaigns page so they can receive the messages in your campaign immediately or based on a schedule.

In order to subscribe contacts to an existing engagement, the status must be ‘LAUNCHED’ or ‘SCHEDULED.’

However, you cannot add recipients or subscribe new contacts to ‘STOPPED’ or ‘COMPLETED’ engagements. Instead, copy the campaign from the dashboard (without copying its contacts) and select the recipients on Step 2 when creating the new campaign.

How to subscribe contacts to an existing IVR or SMS campaign

  1. Go to Campaigns page:
  2. Create your campaign and proceed to Step 2.
  3. Select the contact (s) or group (s). You have several options:
    a. Click on the checkbox beside the “Name” column header to include every contact within the selected group.
    b. Search for existing contacts on the search panel.
    c. Click on the checkbox beside the Group Names to add multiple groups.
    d. Select segments within the selected group.
  4. Then continue the Step 3 by clicking “Next.”

Here’s a sample of Step 2 in the Campaigns page:

The contacts added will receive the messages depending on the schedule set on Step 3 of the engagement. For contacts to receive the SMS or voice calls right after they are subscribed, the Start time should be set to ‘Immediately’. You may also opt to schedule the launch of the campaign on a specific date and time.


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