Depending on how your contact progress in your Voice IVR survey, you can add action on each question’s choices to trigger an SMS. You can send an SMS to the contact or to someone else like a team member letting them know that a contact answered X to question Y.
How to trigger an SMS to your contact or to someone else
To do this, you can refer to the Send SMS to contact and Send SMS to someone else actions on the Action Menu page.
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