Automated Call Retry

Schedule automated call retries to let the system automatically call people again if they don’t answer the first call attempt. People might not answer because they are busy, their phone is off or the battery died, or their phone is having signal issues.

Adding in automated retries will significantly increase the call pick up rate—and engage more people with your voice call messages. At the moment, automated call retries are hard-coded in the system.

call-retry-engageSPARK

There are 3 options from the call retry dropdown:

1. No, don’t call again this tells the system that you don’t want us to call the phone number again if they did not pick up on the first call.

2. Yes, use the default with this, we will retry 3 times. The first time we try calling again will be about 15 minutes after the initial attempt, the second will be about 30 minutes after that, the third will be about 1 hour after that. Of course, we will only make calls during the call windows that you set, so retry calls might not happen exactly on that schedule.

3. Let me decide this allows you to set how many times you want us to call the phone number if they did not pick up on the first call. It will use the 3 default retry settings above and will schedule any other retries 24 hours after the third retry attempt. The first time we try calling again will be about 15 minutes after the initial attempt (if you set the number of times we should call again to 1 or more). The second will be about 30 minutes after that (if you set the number to 2 or more). The third will be about 1 hour after that (if you set the number to 3 or more), and then every 24 hours (if you set the number to 4 or more). Of course, we will only make calls during the call windows that you set, so retry calls might not happen exactly on that schedule.

Have questions or need a little extra help?