What is the cost of the campaign or messages I sent?
Our billing is pay-per-use which means engageSPARK charges only each outbound voice call answered or for each inbound calls received per minute, each missed call received, and for each SMS text message sent or received. Undelivered messages or unanswered calls are not billed.
To know how much a particular campaign costs, download the Campaign Report by clicking the arrow down icon which you can find on the left side of the campaign name. An excel file of the campaign report will be downloaded. Open the excel file and go to SMS Log sheet (or Voice Log sheet Voice/IVR costs) to see the breakdown of costs per contact. The report is updated in real time.
The rates may vary depending on the destination country and will also vary depending on each recipient’s telco or mobile operator. You may check out the country-specific pricing page here which by default is based on your location. To change the country, enter the country name on the “Show Prices For” box to view the country-specific SMS and Voice fees. To view the pricing breakdown per telco, click on Show Prices for All Telcos at the bottom part of the page.
Have questions or need a little extra help?