Safety Checks
During Disasters
We help you launch safety checks fast—for employees, beneficiaries, and other stakeholders.
- Contacts can reply without internet or phone credit
- SMS, Voice Calls, WhatsApp
- Escalate automatically
- Alert the team or project lead instantly
- Launch your safety check in minutes
Is everyone safe? Who needs help?
When disaster strikes, there’s one urgent question you need to ask your staff, beneficiaries, and contractors: Are you safe?
We at engageSPARK help you answer that question fast.
No internet, no prepaid credits? No problem!
During a disaster, people might have trouble replying.
Mobile internet is gone? No problem: our safety check can run on SMS or Voice—and gets the question out.
People don’t have airtime (mobile credit) to reply? No problem: Our safety check sends them airtime or uses voice calls and toll-free SMS so they can still reply.
Weak mobile signal? No problem: Our safety check is persistent—it keeps trying and switches channels automatically.
The engageSPARK platform is built to get you answers fast.
WhatsApp, SMS, and Voice calls
The engageSPARK platform supports the following channels. You can use them and switch between them as needed in your situation.
- WhatsApp: Use WhatsApp as a cost-effective way to start, while internet is available.
- SMS: Back to text messages to reach everyone, if two-way SMS is possible.
- Voice calls: The fallback. When WhatsApp fails and two-way SMS isn’t available, voice calls save the day.
No reply?
The safety check isn’t getting answers from some colleagues? Maybe bad mobile signal … or worse.
Here’s how you can handle no-reply scenarios:
- Start with WhatsApp. If no reply, fall back to voice calls.
- SMS not answered? Try again every 15 minutes, up to 5 times—automatically.
- Voice calls aren’t being picked up? Keep trying on the hour, automatically skipping late-night hours.
Integrate more with API & webhooks.
Raise the alarm!
When someone indicates they need help, raise the alarm and notify the right people—instantly—via SMS, WhatsApp, voice calls, email, or API calls.
And then get additional information from the contact, automatically: What do you need? Where are you?
Someone is not replying to your safety checks? Let their team know, so they’re aware of a potential safety issue.
Tailored to your needs
Perhaps you’ve tried other platforms and couldn’t quite make your processes work? Meet the engageSPARK platform, built to model even complex processes.
Here are customizations that might work for you:
- Switch between channels—and back.
- Control retry times and call time windows.
- Use webhooks and API calls to integrate other systems.
- Skip steps or channels that don’t apply to an employee.
- Save replies in the contacts database.
Your toolbox
Build your safety check using a full set of tools that customers all over the world are using.
- Full-fledged survey support: Read more about WhatsApp Surveys, SMS Surveys, or Voice IVR Surveys
- Airtime topups built in
- A list of actions and conditions to choose from
Fast support, by humans
We pride ourselves on the support we offer. Our customers love that, and tell us as much.
- Talk to our team easily—don’t be stuck with support bots.
- We aim to solve your issues—not just “resolve the ticket.”
- We’re friendly!
Try it—the chat is in the bottom right.
What Our Customers Are Saying
“We love using the engageSPARK platform – it’s super user-friendly, the customer service is great, and we’re learning how to get high response rates!”
Kasia Stochniol, Director
60 Decibels, a leading impact measurement company spun out of Acumen, has completed hundreds of impact measurement projects in 80+ countries using engageSPARK.
How may we help you?
Let’s talk!
Open the chat and say hi. We’re happy to help.
Or drop us an email at sales@engagespark.com