Voice Archives - SMS, Voice, WhatsApp, and Airtime Campaigns in 200+ Countries

Is WhatsApp an Effective Tool for Surveying Illiterate Populations at Scale? The International Organization for Migration (IOM) would say so

by Murat Knecht | Jul 28, 2021 | Mobile phones, Social Enterprise, Technology, Voice

When the International Organization for Migration wanted to survey migrants in Senegal, they faced a huge obstacle: How do you survey people who are illiterate or struggle to read & write? When you do on-site interviews this is not an issue: the interviewer simply...

Welcoming Survey Participants Back on the Call with Reconnect Actions

by Murat Knecht | Jul 8, 2021 | Voice

Voice IVR Surveys are wonderful—except when the call drops half-way through a 20-question survey. That’s when reconnect calls save the day by getting the participants back on the phone, so they can continue the survey where they left off. Sweet, right? Today, we’re...

Resuming Surveys with Voice IVR Reconnect

by Murat Knecht | May 20, 2021 | Announcements, Voice

How many of your voice IVR surveys have been left uncompleted because the call got disconnected accidentally? Don’t you wish you could have just called right back and continued where the survey left off? We’ve got you covered. Make way for...

Is Voice (IVR) better than SMS for Data Collection? Unilever Indonesia Would Say So!

by Murat Knecht | May 6, 2021 | ICT, Mobile phones, Social Enterprise, Voice

Should you collect data from hard-to-reach populations using Voice (IVR) or SMS? If you’re not sure, you’re not alone: Unilever recently faced the same question in Indonesia. After sending around 26,000 SMS and IVR messages and questions to about 4,000...

How a Human Voice Boosts Your NGO Surveys and Interventions

by Murat Knecht | Sep 3, 2020 | ICT, Voice

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...

WhatsApp and Telegram are Revolutionizing How to Run NGO Surveys

by Murat Knecht | Aug 24, 2020 | Disaster Relief, ICT, Technology, Voice

This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...

Welcoming Survey Participants Back on the Call with Reconnect Actions

Resuming Surveys with Voice IVR Reconnect

How a Human Voice Boosts Your NGO Surveys and Interventions

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