WhatsApp and Telegram are Revolutionizing How to Run NGO Surveys
This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...New Features: Personalize your SMS and IVR surveys with conditions and automated contact updates
We just made SMS and IVR Surveys easier and more powerful with these two new features: You now may update contact attributes (custom fields[1]) based on your contacts’ responses to SMS questions and IVR questions. You are able to set conditions in SMS surveys...The Magic of Improving IVR Survey Response Rates by Calling Again (Automatically)
If you’re doing Voice IVR Surveys and you’re response rates aren’t where they are supposed to be, this article is for you. This time we’ll talk about call retries: why we consider them part of the best practices for IVR Surveys and how they can...
Make the Most Impact with Interactive Voice Response (IVR) in Developing Countries
Do you have that nagging feeling of wanting to make a difference in the world and in people’s lives? Are you part of an organization whose goal is to make the world a better place? Do you want to educate the less fortunate? More importantly, do you want to know how...