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How a Human Voice Boosts Your NGO Surveys and Interventions

by Murat Knecht | Sep 3, 2020 | ICT, Voice

Text can’t replace the human voice. Not really. That’s one of the lessons a lot of people have had to learn the past six months while working from home. This is true for office work—but it’s also true for NGO surveys and any kind of social intervention. Two ways to...

Safe and Socially-Distant Surveys in Times of COVID-19

by Murat Knecht | Aug 28, 2020 | ICT, Technology

Recently, a program manager reached out to us about surveying members of a rather remote community. Usually, such a survey would mean she or one of her colleagues would ride a boat for several hours—one way—followed by the giving of gifts and finally the survey. This...

WhatsApp and Telegram are Revolutionizing How to Run NGO Surveys

by Murat Knecht | Aug 24, 2020 | Disaster Relief, ICT, Technology, Voice

This is an exciting time for communicating with beneficiaries around the world. As more and more messaging apps are ready for integration we can reach more people and in better ways. Surveys in particular benefit from this: you can make surveys more powerful, cheaper...

For Great SMS Survey Responses, Ask Better Questions—with Examples

by Murat Knecht | Nov 23, 2019 | ICT, SMS Marketing

We’ve seen one simple mistake ruin SMS surveys again and again. It happens only with text messages, but if you plan a text survey, we’d love to help you avoid this mistake and improve your response rate. Let’s use a mobile operator in the Philippines...

Simple Tips so Your Nonprofit can Benefit from Tech (& Avoid Headaches)

by Lisa Kalenkiewicz | Feb 19, 2015 | ICT, Technology

I know how you feel. I have worked at an enterprise software company in the US, and I have also worked at a nonprofit (NGO) in the Philippines. So I’ve seen firsthand just how different those universes are, as well as how different the utilization of technology can be...

How to Make the Biggest Impact with Mobile: Voice or SMS Text?

by Lisa Kalenkiewicz | Feb 5, 2015 | ICT, Mobile phones, Uncategorized, Voice

We live and work in the Philippines, which has been dubbed the “Text messaging capital of the world.” So we are very familiar with the power of 160 characters. But as a social enterprise whose goal is to eliminate poverty, we are familiar with another thing: the fact...
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