In the last 8 years, engageSPARK has worked with hundreds, if not thousands, of organizations in their IVR (interactive voice response) campaigns, and we’ve seen a lot of benefits to using this mode. Some advantages include (1) driving more urgency for a...
I recently read about D-Tree’s case study in Malawi on using mobile-based decision trees for Community Case Management (CCM) at the ict4chw google group mailing list, ICT for Community Health Workers. I was impressed by how organisations like D-Tree are using as...
Two weeks ago, our Lead Designer Sunny Yang gave a presentation on user experience design (UX design) techniques and principles to a sold-out crowd in Cebu City, Philippines. TechTalks.ph, a Cebu-based organization that is an “independent community of business,...
Usability testing refers to a technique used in user-centered interaction design to evaluate a product by testing it on users. Usability testing is a central part of the design process to help improve and launch a product (website, service or physical product) that is...
As mHealth campaigns increase in number around the world the need for careful planning and reviewing results becomes ever emphasised. Although a campaign may work brilliantly in one region it may also flounder and fail in another. Local situations and cultures need to...
Considering the needs of different types of users is an integral part of any successful design process, regardless of who exactly your end user is: non-profits, for-profits, schools, government agencies or community service programs. All products need a basic...
